On a Saturday afternoon, Joe was watching his new favorite show, Singles Inferno, at home. Suddenly, there was a loud ‘zap’ and his television switched off. He realised most of the lights switched off as well. As such, he believed there was a power outage.

As a handyman himself, Joe tries to fix the issue himself by switching the power box off and back on. However, it wasn’t working. Thereafter, he went online to see what else he can try to fix the issue. As such, he typed ‘How to fix the electrical box’ on Google. A list of results popped up and he read through some. However, there was too much information and Joe did not know which to use. Afraid that he might end up doing the wrong thing, he decided to look for contractors.

Before Googling for electricians, Joe recalled his best friend (Amy) recommending an application called ContractMe!. As such, he took out his phone and downloaded it, hoping it would be like what Amy said; A platform that suggests multiple contractors and with transparent pricing and credibility.

He opens the application, ContractMe!. He filtered for ‘Electrician’, prompted by the application. The application then shows the first page of listings with the most reputable and cheapest contracting services around his area. He was very impressed and felt that the application was extremely useful and convenient.

Katrina was enjoying music in her air-conditioned room when she heard the sound of dripping water. Katrina instantly knew that it was time to service her aircon as this has happened to her many times before.

As usual, she grabs her phone and drops her usual contractor a message. It normally takes him about 30 minutes to reply, but this time she got an automated message saying that he was unavailable due to the lockdown measures imposed by COVID. Since her contractor was based in Malaysia, she was going to have to find another contractor.

Because this was a relatively urgent issue, Katrina wanted to find a contractor who could come service her aircon within a short notice. Katrina remembers seeing an application called ContractMe! that would help her find a contractor.

Katrina takes out her mobile phone and checks out the application. Katrina then sees a categories section in which one of the categories was aircon servicing. She clicks into the section and sees a list of contractors which she can choose to hire.

Katrina sorts the list by price and sees that the cheapest contractor was available and had good reviews. She selects his name and drops him a text message detailing her problem as well as asking if he is free to come service the aircon. The contractor replies promptly and the application confirms the booking with the contractor.

The contractor then comes over the next day, services her aircon. Once the aircon is fixed, Katrina approves a charge through her credit card and the money is sent to the contractor through the application. Katrina really likes the ease of use and convenience of the application and was pleased with her contractor!

Katrina has been staring at the same coloured walls for the past 5 years, and today she just realised that parts of the wall have been peeling! This led her to think about giving her room a makeover as well as a fresh coat of paint. This leads her to think about who she can contact to look for one that is reasonably priced and well-reviewed.

Katrina remembered that her friend, Jack, told her about a platform called ContractMe that allows one to search for home services, compare contractors and pick the best one for yourself. Intrigued, she decided to download the application and set up her profile. On the application, she searches for painters and is greeted by a list of well-reviewed painters with their price guides available at a glance.

Through an intuitive application user interface, she was able to easily compare various contractors based on her set criterias such as budget and reviews. She eventually chose painter James, and she proceeded to chat him up through the platform. After a few back and forth conversations regarding her expected work to be done, room size and paint choice, Jack gives her a quote that is not far from what is listed in his price guide. Satisfied, Katrina decided to go ahead with James and set up an appointment for the painting to be done.

On the day itself, Katrina welcomed James into her room and clarified the price and colour one more time. James assured Katrina that all was good, and stated that the work would be done by the end of the day. Satisfied with his reply, Katrina went about her day and left James to do his work and paint her room.

After the paint job was done, Katrina inspected the room and was very satisfied with the paint quality and how well James has taken care of the furniture within her room as well! Truly top quality work, she thought to herself. Before James left, he told Katrina that the billing would be through the ContractMe platform, and reminded her to give him a review for his work.

Satisfied by the quality of work and the price paid, Katrina decided to go onto the platform and give James a 5-star review, documenting her amazing experience and how she found James and his work to be.

As a new home owner, Joe is very careful with the state of his home. Because he is a very hands-on person, Joe tries his best to not get contractors involved when dealing with any home repair issues. Just before Joe leaves for work this morning, he sees a puddle of water on the floor tiles outside of the toilet. He thinks that it might be a spillage from the basin nearby but is not sure why. Later when Joe reaches home in the evening, he realises that the water is not an accidental spillage and does not seem to dry out over time. He tries to clean the area with a mop and in a few minutes the area is wet again. He examines the area more carefully to find out the root cause of this issue, but fails miserably.

Because of the mysterious nature of the problem, Joe decides to open up ContractMe and use the identifier toolkit to guide him with fault finding. Joe decides to let the system guide him on a step by step basis. He first follows the instructions to narrow down the scope of the potential issue and then take down records of the surroundings via his camera. The system proceeds to suggest a few possible scenarios. Joe deletes away some of the obvious irrelevant diagnosis and keys in his final thoughts. The system processes the inputs and provides a few follow-up actions for Joe. Given that Joe would like the issues to be fixed soon, he proceeds to submit a request for immediate assessment of the problem by a handyman.

He is relieved that the handyman can use the information from the system and only need to be in touch if there are any clarifications. With the system’s detailed description, a professional will be engaged and the diagnosis will be updated to Joe once it’s done.